How Vyshlo Works

Vyshlo makes fashion circular, affordable, and seamless. You can buy, rent, or sell (as a Vendor/Lister)—with guided steps and built-in support at every stage.

Quick Navigation

  • Complete Platform Guide
Create Account & Login

Steps

  1. Click Sign Up
  2. Enter email or phone number
  3. Verify using OTP
  4. Complete profile details
  5. Login using credentials or OTP

Need Help?

  • OTP not received → Retry or check spam
  • Login issues → Contact Support
Business Vendors (Brands / Stores) - Shop Setup & KYC

Who is this for?

Businesses, boutiques, designers, and fashion brands.

Vendors – Shop Setup & KYC

Create Your Shop

Steps

  1. Go to Vendor Dashboard
  2. Click Create Shop
  3. Follow the setup wizard
  4. Enter:
    • Shop name
    • Business type
    • Contact details
    • Pickup/return address
    • Bank details
  5. Upload required documents
  6. Submit for approval

Document Requirements

Business Vendors

  • Business registration
  • GST (if applicable)
  • PAN & Aadhar
  • Bank details
  • Shop Rental Agreement

Approval Process

  • Reviewed within 24–48 hours
  • Status: Under Review / Approved / Rejected

Support

  • Raise KYC/Vendor Ticket
  • Use Live Chat

Related policies to comply to

  • Terms of Service
  • Privacy Policy
Vendors - Create Listings & VyshloGroups

Create Individual Products

Steps

  1. Click Add Product
  2. Enter product details
  3. Set price & availability
  4. Choose the visibility (draft/public/private)
  5. Upload images/videos
  6. Submit

Bulk Upload Products

Steps

  1. Upload images in image upload section
  2. Download template
  3. Fill product details in the template for each variant
  4. Upload file and Submit
  5. Validate the product details under Products section

Create VyshloGroups for exclusive outfits

Steps

  1. Go to VyshloGroups
  2. Click Create Group
  3. Enter name & description
  4. Go to products section and Post products to VyshloGroups
  5. Publish

Usage

  • Add products to platform and/or VyshloGroups
  • Create curated collections

Support

  • Listing issues → Raise ticket
  • Upload errors → Use chat

Related Documents

  • Listing Guidelines
  • Prohibited Items Policy
Individual Listers (Personal Sellers)

Who is this for?

Individuals renting/selling their own clothes or pre-loved fashion.

Steps

  1. Go to Profile
  2. Fill personal details:
    • Name
    • Email Id
    • Upload picture
    • Contact info
    • Upload KYC
    • Submit for approval

Document Requirements

Individual listers/sellers

  1. Government ID
  2. PAN Card (if applicable)
  3. Bank details

Approval Process

  1. Reviewed within 24–48 hours
  2. Status: Under Review/ Approved / Rejected

Create Products (Individual)

Steps

  1. Click Add Product
  2. Enter product details
    • Clear Title and Description for the product
    • Select appropriate categories
    • Upload images/videos
    • Set price & availability - rental/sale
    • Pickup address
  3. Publish/Submit for Approval

Approval Process for Products

  1. Reviewed within 24–48 hours
  2. Status: Under Review/ Approved / Rejected
Discover & Shop

Steps

  1. Browse categories
  2. Apply filters
  3. View product details
  4. Add to cart and checkout
Checkout, Payment & Tracking

Steps

  1. Add/select address
  2. Choose payment method
  3. Place order
  4. Track in My Orders
  5. Order Status
    • Confirmed
    • Packed
    • Shipped
    • Out for Delivery
    • Delivered

Support

  • Payment issues → Retry or change method
  • Shipping delays → Track or raise ticket

Related Documents

  • Shipping Policy
  • Payment Policy
Rent, Wear & Return

Steps

  1. Select rental item
  2. Choose dates
  3. Pay rental fee + security deposit
  4. Receive item
  5. Return after use

Security Deposit

  • Refundable after inspection
  • May be adjusted for damages/delays

Return Process

  1. Go to My Rentals
  2. Initiate return
  3. Pack item
  4. Schedule pickup

Related Documents

  • Rental Policy
  • Return Policy
Seller Order Fulfillment

Steps

  1. Receive order
  2. Pack item
  3. Ship item
  4. Update tracking

Support

  • Shipping issues → Raise seller ticket

Related Documents

  • Seller Fulfillment Policy
Disputes & Resolution

Steps

  1. Go to My Orders / Rentals
  2. Click Raise Dispute
  3. Upload proof
  4. Submit

Resolution

  • 24–48 hour review
  • Outcomes:
    • Refund
    • Replacement
    • Partial refund

Related Documents

  • Dispute Resolution Policy
Refunds & Payments

Steps

  1. Go to My Orders
  2. Click Request Refund
  3. Submit

Timelines

  • 5–7 business days
  • Amount refunded post inspection

Related Documents

  • Refund Policy
Help Center, Tickets & Chat

Raise a Ticket

  1. Go to Help Center
  2. Click Raise Ticket On
  3. Describe issue
  4. Submit

Track Tickets Status Update

  • Open
  • In Progress
  • Resolved

Chat Support

  • Live chat with support
  • Chat with listers/sellers
Safety & Trust

Protection

  • Secure payments
  • Verified sellers

Related Documents

  • Privacy Policy
  • Terms & Conditions
Quick Fixes
  • Checkout issue → Verify address & stock
  • Order delay → Track shipment
  • Refund delay → Check timeline
Still Need Help?
  • Live Chat
  • Raise a Ticket
  • Email: care@vyshlo.com